This policy applies to Books & Banter’s B2C shop. For VIP members, see differences below. For business (B2B) subscriptions, please refer to your contract terms.
Summary
Refunds at a Glance
- Refunds are issued to your original payment method unless you choose store credit.
- Timelines: 3–5 business days after we process your return; store credit posts immediately once processed.
- Shipping and duties are non‑refundable unless the issue was our error (damaged/incorrect/DOA).
- Reward points are reversed on refunded items; used points are returned to your balance.
Eligibility for a Refund
- The item was returned within the applicable window and in the same condition received (see our Returns pages).
- Items marked final sale or certain third‑party marketplace listings are not refundable.
- For items that arrived damaged or incorrect, report within 7 days with photos—we’ll make it right.
Refund Methods
- Original payment method: We’ll refund to the card/wallet/account used at checkout.
- Store credit: Choose this in the returns portal for faster reuse of funds.
- Gift orders: We can issue store credit to the recipient or refund the original payment method (when permissible).
- Multi‑payment orders (e.g., gift card + card): Refunds go back to each method proportionally.
Refund Timelines by Payment Method
| Method | When We Issue It | When You’ll See It | Notes |
|---|---|---|---|
| Store credit | Immediately after processing | Instant | Visible in your account at checkout |
| Credit/debit card | Within 3–5 business days after processing | 1–5 business days (bank dependent) | Your bank controls posting speed |
| PayPal | Within 3–5 business days after processing | Instant–3 business days | Appears in your PayPal account |
| Apple Pay / Google Pay | Within 3–5 business days after processing | 1–5 business days | Back to the underlying card |
| Gift card | Immediately after processing | Instant | Returned to an e‑gift card |
How Refunds Are Calculated
- Item price paid (after discounts) minus any applicable return shipping or fees (see Deductions) = refund amount.
- Bundles / multi‑buy promotions: If you return part of a bundle, we prorate discounts fairly so the kept items reflect full price.
- Partial returns: Only the returned items are refunded; shipping and duties are typically non‑refundable unless due to our error.
- Exchanges: If you choose an exchange, we’ll hold/ship the replacement and adjust your order instead of issuing a refund.
Deductions & Non‑Refundables
- Return label cost (U.S.): For standard returns, the prepaid label cost may be deducted unless the issue was our error.
- Original shipping: Non‑refundable unless the issue was our error (damaged/incorrect/DOA).
- Duties/taxes (international): Generally non‑refundable; check with your local customs office. We’ll assist where possible.
- Item condition: If items are returned in worse condition than received, a partial refund or denial may apply.
VIP vs Standard: Refund Differences
| Topic | Standard | Bookworm Club (VIP) |
|---|---|---|
| Return label cost (domestic) | May be deducted from refund | One free label per month; additional labels may be deducted |
| Processing priority | Standard queue | Priority processing |
| Condition Guarantee | Standard policy | Replace (if available) or 20% credit when grade is below listing |
Exchanges vs Refunds
- Exchange: Choose this in the returns portal if you want a replacement (e.g., different condition or edition). We’ll ship after we receive your return.
- Refund: Choose this if you prefer funds back to your original method or as store credit.
- Our error: If the item was damaged/incorrect, we cover return shipping and outbound shipping for the replacement or provide a full refund.
Rewards, Points, and Promo Codes
- Points reversal: Rewards earned on refunded items (including 2x VIP points) are reversed proportionally.
- Used points: Points you redeemed for the purchase are returned to your balance when the refund is processed.
- Promo codes: Discount value is applied across returned items pro‑rata; expired codes are not reinstated for future orders.
- Gift cards: Refunded back to an e‑gift card when applicable.
Special Cases
- Damaged/incorrect on arrival: Report within 7 days with photos. We’ll send a prepaid label and offer a replacement (if available) or full refund.
- Lost return in transit: If you used our label, contact us with the tracking number; we’ll investigate with the carrier. If you used your own carrier, please open a claim and share the claim number.
- Refused/undeliverable packages: Once the item returns to us, we’ll refund the item price; original shipping is non‑refundable unless the issue was our error.
- Late returns: If you’re just outside the window, reach out—we’ll do our best to help (VIPs receive additional flexibility where possible).
- International: Refunds are issued in the original currency. Exchange rates and bank fees may vary.
FAQs
When will I see my refund?
We issue refunds within 3–5 business days after processing your return. Banks and payment providers may take an additional 1–5 business days to post it.
Can I switch to store credit for a faster refund?
Yes. Choose store credit in the returns portal—it’s available immediately once we process your return.
Who pays for return shipping?
For standard returns, the cost of a prepaid label may be deducted from your refund. If the return is due to our error, we cover the label. VIPs get one free label per month for eligible domestic returns.
What if I used multiple payment methods?
We refund proportionally to each method (e.g., gift card portion back to an e‑gift card, remainder to your card).
Can you refund to a different card?
For security, we refund to the original method. If your card was replaced by your bank, the refund typically routes to your new card automatically. If an issue occurs, contact your bank and our support team.
Do promo codes get restored?
Promo value is applied pro‑rata to refunded items. Expired codes aren’t reissued, but you can use store credit (if selected) on your next order.
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