Standard Returns

This page covers standard returns for Books & Banter. If you’re a Bookworm Club (VIP) member, see Bookworm Club Returns for extended perks.

Summary

Standard Returns at a Glance

• Return window: 30 days from delivery for eligible items.
• Prepaid return labels (U.S.): available via the returns portal; return shipping may be deducted from your refund unless the error was ours.
• Processing time: Returns are typically processed within 2–3 business days after we receive your package.
• Damaged or incorrect items: We cover the return label and offer a replacement (if available) or a full refund.

Some categories (e.g., fragile/vintage trinkets) have special windows—see table below.

Eligibility

• Items must be in the same condition received, with all components (e.g., dust jackets, inserts) included.
• Start your return via Account → Orders within the applicable window.
• Final‑sale items and certain third‑party marketplace listings are not returnable.

Return Windows by Category

Item Type	Standard Window	Notes
Used books	30 days from delivery	Eligible if returned in the same listed condition (see grading on the product page).
Eligible trinkets	30 days	Unused, in original condition/packaging when applicable.
Fragile/vintage trinkets	14 days	Special handling window remains 14 days due to item type.
Final‑sale items	Not returnable	Marked on the product page and at checkout.
Third‑party marketplace items	Varies	May follow marketplace policy; see listing details.
International orders	Same windows	Windows are the same; label options and costs may differ (see below).

Windows are measured from the day tracking shows “Delivered.”

Return Labels & Costs

• U.S. customers: Generate a prepaid return label in the returns portal. The label cost may be deducted from your refund unless the return is due to our error.
• Use your own carrier (optional): You can ship with your preferred carrier. Please share the tracking number in the portal so we can process your return promptly.
• International returns: Where available, we offer discounted return labels; otherwise, use your own carrier. Duties/taxes and original shipping are typically non‑refundable.
• Our error: If the item arrived damaged, defective, or incorrect, we’ll cover the return label and provide a replacement (if available) or a full refund.

How to Start a Return

1. Sign in and go to Account → Orders.
2. Select the order and items, then choose a reason for return.
3. Choose a label option: prepaid label (U.S.) or “I’ll ship with my own carrier.”
4. Print the label (if applicable), pack items securely (include dust jackets/inserts), and drop off within 10 days.
5. Track progress in your account; we’ll email you when the return is processed.

Start a return

Refunds, Exchanges, and Rewards

• Refunds: Issued 3–5 business days after we process your return; bank timelines may vary. Store credit posts immediately once processed.
• Original shipping: Original outbound shipping is not refundable unless the return is due to our error.
• Exchanges: If a replacement is available, we can arrange an exchange. Outbound shipping for replacements follows standard rates unless the issue was our error.
• Rewards: Points earned on refunded items are reversed. If you used points at checkout, we’ll return them to your balance once the refund is processed.
• Condition check: Items returned in worse condition than received may be ineligible or subject to a partial refund.

Special Cases

• Damaged or incorrect on arrival: Contact us within 7 days with photos—we’ll make it right with a prepaid label and a replacement or full refund.
• Partial returns from bundles: We’ll prorate discounts; your refund reflects the kept items’ full price.
• Gifts: Gift returns can be issued as store credit to the recipient or refunded to the original payment method (when permissible).
• After the window: If you’re just outside the window, reach out—we’ll do our best to help.

FAQs

Do I need an account to start a return?

You can check out as a guest, but you’ll need to locate your order via the Returns Portal using your order number and email to start a return.

Who pays for return shipping?

For standard returns, the cost of the prepaid label may be deducted from your refund. If the return is due to our error (damaged/incorrect), we cover the label.

How long do refunds take?

We typically process returns within 2–3 business days of receiving them. Refunds post to your original payment method within 3–5 business days after processing (bank timelines may vary).

Can I exchange instead of refund?

Yes—choose “Exchange” in the returns portal. If the item is available, we’ll ship it once we receive your return. Standard shipping rates apply unless the issue was our error.

What if my return package is lost in transit?

If you used our prepaid label, contact us with the tracking number and we’ll investigate with the carrier. If you used your own carrier, please open a claim with them and share the claim number with us.

What’s different for Bookworm Club (VIP) members?

VIPs get a 45‑day window, one free return label per month for eligible domestic returns, and priority processing. See VIP Returns for details.

Last updated: Oct 16, 2025 • Questions? Contact [e-mail]